FAQ

HERE WE ANSWER THE MOST FREQUENTLY ASKED QUESTIONS

Is Jagua Gel a purely natural product?

We place great value on the skin sensitivity of our products. Therefore, we use only natural dyes and care products. The black colour we use is jagua gel. The gel is prepared from an extract of the South American genipapa fruit.

How long does a jagua tattoo last?

Jagua tattoos usually last one week. With good care, they last up to two weeks. You can find appropriate care instructions on our homepage.

How long can I keep jagua gel?

Jagua Gel is a natural product and will lose its stain over time. Store Jagua Gel in the freezer to ensure maximum shelf life! The gel can be stored for four months at -18¬įC. For larger quantities of Jagua, portioning is advantageous.

What are the differences between henna paste and jagua gel?

The main difference is the colour. Henna is obtained from crushed leaves and stems of the henna tree and is used for colouring skin and hair. Henna has a dark brown-reddish colour.  Jagua gel, which is made from the sap of the South American genipap fruit, has a dark blue-black colour.

Is jagua gel harmless?

All our products are completely natural and free from any chemical additives. So they are safe for your skin.

Nevertheless, in individual cases they can cause contact allergies. To test for this, it is best to apply a small amount of the product to the crook of your arm and leave it to take effect for 10-15 minutes. If there is no reaction after 48h, you can apply the product.

Can an allergic reaction occur during application?

We only use natural products free from all chemical additives in order to protect the skin and hair. Even with natural  products, allergic reactions can occur in rare cases. To exclude such cases, recommend to make a skin test.

Why does MyJagua not use black henna?

Black henna contains the controversial chemical para-phenylenediamine (PPD). The substance PPD is often used in black hair dye and is very harmful to the skin. It can lead to scarring and skin burns. Therefore, we carry no black henna paste and rely only on purely natural products. Our alternative: jagua gel. It also has a dark blue-black colour and is made from the juice of the genipapa fruit.

How do I maintain a jagua tattoo?

Good care can prolong the life of your tattoo. To do this, lubricate the tattoo regularly with ‚Äúbio argan oil‚ÄĚ or other nourishing oils. Please make sure that the tattoo does not come into contact with toiletries containing alcohol or other chemical additives.

Does Jagua Tattoos disappear without leaving a trace on the surface of the skin?

Yes, jagua leave no marks on the skin and disappear completely with time.

How long is the drying time for jagua gel and what needs to be considered?

After the jagua tattoo has been applied, it must first be allowed to dry for 15-30 minutes. Please note: jagua acts very easily. Ensure that the jagua does not smear or touch clothing. The gel should be left to act for max. 3 hours. Wash it thoroughly with lukewarm water to remove traces of ink until the pattern can hardly be seen. At first, the colour will be light grey and will develop into a blue-black tattoo in the course of the next 24 hours. At this stage it is very important to keep the tattoo warm. The colour develops with heat. Use a hot water bottle, a corn heat pad, etc.

Does MyJagua also offer white henna?

Currently we do not offer the white colour. These are body painting or acrylic based paints. The colours are highly water soluble and therefore last only one day or until they are washed off.

We are working to offer more durable a natural dye.

The colour has not developed well and looks pale, what can I do?

Our products are free from chemical additives and thus act differently depending on the skin type. Note that the colour requires around 24 hours to develop. If the colour does not meet your requirements after this time, please contact us by email at info [at] myjagua.com or phone. Please send us a recent photo of your tattoo in order for us to check if it is ok or not

Why did my jagua tattoo disappear after washing?

This is a normal part of the process. The development of the colour of jagua gel takes between 24-48 hours. The intensity of the colour develops gradually. It requires heat and time. Note that the colour of the jagua gel rubs off in the first 24 hours. We recommend protecting the tattoo with a light dressing and not to sleep on it.

How can I remove jagua tattoo early or if, for example, I have smeared it?

It takes a lot of patience to remove jagua gel tattoos early. Exfoliation and the use of alcohol-soaked cotton pads are good ways to make your tattoo fade more quickly.

Why is my tattoo darker on my fingers than elsewhere on my body?

This effect is significantly influenced by the protein keratin. It occurs more densely in the fingers. The outer layer of skin takes in the colour more intensely, thus ensuring a stronger colour development.

Why is my tattoo very light even after sufficient exposure?

This effect is significantly influenced by the protein keratin. It occurs more densely in the fingers. The outer layer of skin takes in the colour more intensely, thus ensuring a stronger colour development.

What are the ingredients of Jagua Gel?

Genipa americana Fruit Extract, Alcohol denat, Xanthan Gum, Citric Acid, Potassium Sorbate, Rosmarinus offcinalis (Rosemary) Leaf Oil, Limonene, Linalool

How long does the shipping take?

Within Germany, shipping usually takes 1-2 working days.

When will my parcel be sent?

With full payment at 1pm, we will ship them on the same day.
Otherwise, your order will be sent directly on the next working day.
You will shortly receive a tracking number to check the status of your shipment.
Note: Certain product categories can not be tracked due to the shipping method.

Which shipping company does MyJagua use?

We ship via DHL and Deutsche Post. ūüď¶

Does MyJagua also deliver abroad?

Yes, we also deliver abroad. We ship our goods all over Europe (e.g. Austria, Switzerland, France, Sweden, Denmark, etc.). The costs for insured shipping depend on the destination country. You can find more information here: Click here

My name or address has changed - What do I have to do?

After you have registered in the MyJagua online shop, you can easily change your name and address by clicking on “My account” in the top right-hand corner.

What payment options do I have in the online shop?

Bank transfer: We reserve your desired items for up to seven days from the time of order. This allows you to conveniently transfer or pay the invoice amount due. You will find the account details in our order confirmation, which we will send you by e-mail directly after your order. Please make sure that the transfer is complete and correct so that we can allocate the transfer safely and the order reaches you quickly. As soon as the invoice amount has been credited in full to our account, we can process the order and ship the goods. You will receive a shipping confirmation by e-mail. Your shipment will then usually reach you within the specified time.

PayPal: If you have a PayPal account, you can also pay via PayPal. Or you can open an account during the order process at www.paypal.de. This gives you the opportunity to shop quickly and securely in many online shops, including international ones. 

You can find more information under the following link: PayPal – Help and Contact

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

  • Invoice: The payment period is 14 days from the date of dispatch of the goods. You can find the invoice conditions here
    Instant bank transfer: Your account will be debited immediately after placing the order.
  • Direct debit: The amount will be debited after the goods have been dispatched. You will be informed of the date by e-mail. Further information can be found here
  • Credit card (Visa/Mastercard): Available in Germany. The debit will be made after the goods have been shipped according to the communicated times.
    The use of the payment methods invoice and direct debit requires a positive credit check. Further information and Klarna’s terms of use can be found here. General information about Klarna can be found here.

Your personal data will be handled by Klarna in accordance with the applicable data protection regulations and as stated in
Klarna’s privacy policy.

Is there a minimum amount for my order?

We have no minimum order value.

How can I contact MyJagua with questions about my online purchase?

Use our contact form and send us an email. Our service team will be happy to answer your question as soon as possible. Our Email is: info[at]myjagua.com

What are the advantages of registering and opening an account?

As a registered customer it is even easier and quicker to buy from the MyJagua online shop. Your address data is already filled in on the order page. You can also save further delivery addresses. The account gives you an overview of your orders and you can change your personal data at any time.

If you are registered for our newsletter, you will receive selected special offers by email and are always kept up to date.

My login to the MyJagua online shop does not work, what can I do?

Have you entered the correct email address and the correct password? If you have forgotten your password, simply ask for a new one. Or send our service team an email at info[at]myjagua.com

How secure is my data?

Your trust is important to us.

Your personal information is always transferred to us encrypted by digital security systems. Our websites are protected by technical measures against damage, destruction or unauthorised access. Any employees that may handle your personal data will have signed a strict privacy policy.

In addition, we observe the strict regulations of the Federal Data Protection Act (BDSG), the Telemedia Act (TMG) and other data protection regulations. For details, see our privacy policy.

How can I contact MyJagua regarding other issues?

Use our contact form and send us an email. Our service team will be happy to answer your question as soon as possible. Our Email is: info[at]myjagua.com

Do you have any questions?

Please contact us for further information.

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