You have the right to cancel this contract within fourteen days without specifying any reasons.

The period for cancellation is fourteen days from the day that you, or any third party authorised by you other than the carrier, have or has accepted delivery of the final item(s) of your order.

To exercise your right, you must inform us (Valerie Koch, Henna Shop, Werner-Haas-Str. 8, 86153 Augsburg, Phone 0221/29811961, email info[at]myjagua.com) by means of a clear statement (e.g.: a posted letter or email) of your decision to withdraw from this contract. You may use the attached withdrawal form template for this purpose, but this is not compulsory.

In order to comply with the withdrawal period, it is sufficient for you to send us notice that you are exercising your right of withdrawal before the withdrawal period has expired.


If you choose to withdraw from this contract, we will refund all payments we have received from you, including shipping costs (except for additional costs arising in the event of selecting a method of shipping different from the most cost-efficient standard delivery offered by us), without delay, and at the latest within fourteen days from the date on which we received the notice of withdrawal from this contract. The repayment will be made using the same payment method that you used for the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for this repayment. We may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever is earlier.

You must send back or hand over the goods to Frau Valerie Koch, My Jagua, Werner-Haas-Str. 8, 86153 Augsburg without delay, no later than fourteen days from the day on which you notified us of your withdrawal from this contract. The deadline will be deemed to have been observed, if you send the items before the fourteen-day deadline has expired. You will bear the direct costs of returning the goods.

You will only be liable for any potential reduction in value of the items if this reduction in value is due to handling on your part which was not necessary for testing the quality, characteristics, and functioning of the items. 


(If you would like to withdraw from the contract, please complete this form and send it back to us.)

To Ms.

Valerie Koch / My Jagua

Werner-Haas-Str. 8, 86153 Augsburg

I/We (*) hereby give notice of withdrawal from my/our (*) contract of sale of the following goods (*)/ provision of the following service (*)

Ordered on        (*)/ received on        (*)

Name of customer(s)

Address of customer(s)

Signature of the customer(s) (only for hard copies)



(*) Delete where inapplicable